Quella sporca dozzina: i peccati del Pet Marketing

Un articolo da non perdere per chiunque si occupi di Marketing “animale” (o chiunque creda di “saperne così tanto” … al punto di insegnarlo a chi lo fa).

E per non “alterare” (anche solo minimamente) alcuno dei concetti esposti, manterrò la versione originale di Brian Sutter in lingua Inglese. Mi raccomando i punti 3, 4, 5, 9 e 12 sono a dir poco essenziali. Buona lettura a tutti!

Dirty Dozen (of SMB digital marketing sins)

1. Spending too much money on generating traffic. Do you put a lot of resources in campaigns that attract massive traffic of one-time visitors? Remember that if you can’t make them stay with you, the effort is futile. A lot of marketers can’t find the right proportion between finding new audience and communication to people who already are on the site or gave you their email addresses.
2. Underestimating marketing to existing customers. Tapping into upselling, cross-selling and marketing to the customers differentiate top performers from the rest.
3. Lack of personalization. With a short contact list, many SMB decide to adapt “spray and pray” technique: they send blast emails, because they believe they have too small audience to segment it. But open rates of generic messages declined 4 times over the last 5 years, says Ian Michiels. Users simply ignore irrelevant messages.
4. Taking loyal customers for granted. 8 out of 10 consumers will walk away from the current provider if offered a better alternative.
5. Focusing on vanity metrics. Do Facebook likes translate into sales? Do your Instagram followers become customers? Be sure that you don’t fall into an echo chamber of fads and buzzwords. Track what matters.
6. Being a copycat. Although great artists steal, as Picasso claims,  mimicking the leaders of your niche won’t deliver the same results. Be critical about adopting other’s techniques and tactics. Better start from getting to know your actual and potential customers deeply and treat that insight as your signpost.
7. Losing authenticity. Do you try to please everyone and make all possible customers love your products instead of focusing on the targeted group with a defined profile, sharing a set of defined qualities or values? You will waste a lot of time and money, addressing issues you could ignore. Not to mention, that lack of a clear vision will make your business dull and similar to anything else.
8. Building brand, instead of solid work. As Jeremy Hendon points out, “sales drive brand, not the other way around.” Devoting too much attention to become recognizable fast might lead to neglecting the basics.
9. Choosing “pretty” over “effective”. When designing your website, landing pages or materials, ensure that the creation is clear and easy to understand for someone who sees it for the first time. Is the core message delivered instantly? Is the navigation intuitive? Sometimes being functional involves adding some ugly pointers or simplifying the design. Don’t let your idea of visual perfection overshadow you the real aim – conversion. We wrote about the problem exhaustively in the post “Why Ugly Websites Sell Better”
10. Not testing. From Google to Barack Obama to the lady next door who runs her cat cookies ecommerce, everybody loves A/B testing. This practice helps you learn what your visitors really think and do. It’s far more accurate than surveys or blind guessing. If you want to decide on what colors to use, or which headline performs better, just test it. The more elements of your communication get tested, the more intuitive and user-friendly your website is.
11. Poor choice of tools. When you begin, it’s easy to invest in a shiny new system for social media or tracking your staff productivity, and miss the essential tools that show actual ROI and undoubtedly improve your communication with customers, such as CRM or Marketing Automation. With the overwhelming marketing technology landscape with more than 4000 solutions to choose from, it’s easy to be distracted from your true needs.
12. Wanting to grow too fast. With self-proclaimed growth hackers lurking around every corner, eager to  share their tips and tricks for rapid development, marketers and SMB owners might feel tempted to find shortcuts and become a multi-billionaire in a year, even if they own a local grocery shop or a niche ecommerce. The growth hacking hype blurs entrepreneurs visions and lifts their expectations way too high, shifting their attention to less mundane and realistic issues. If you’re one of those people who wear “Always be yourself, unless you can be a growth hacker. Then always be a growth hacker” or “I’m a growth hacker. To save time let’s just assume I’m never wrong”, stop.

Se hai raggiunto la fine di questo articolo, vuol dire che sei pronto per un importante cambio di rotta e soprattutto HAI CAPITO CHE PUOI MIGLIORARE LE “PET”FORMANCE DELLA TUA AZIENDA.

Permettimi dunque di tendere una zampa! CONTATTAMI PER UN INCONTRO RECIPROCAMENTE CONOSCITIVO, ed un giorno non dovrai chiederti dove era la tua azienda quando è iniziata la rivoluzione digitale.